Computer Operator

What You Do

As a computer operator you will oversee and monitor the operation of computer hardware systems, which consist of the computer itself and peripheral equipment such as printers and disk drives. You will also look after minicomputers, multi-user and mainframe systems.

Who You Do It For

Although jobs for computer operators are found in almost every industry, most of these jobs can be found in organizations that require large computer installations such as:

• wholesale trade,
• manufacturing operations,
• data processing service firms,
• financial institutions,
• government departments and agencies, and
• utilities.

How You Do It

The duties of a computer operator vary with the size of the installation, the types of equipment used and the employer’s policies. Typically, you receive a program with specific operating instructions from the programmer, users, or operations manager.

Following the instructions, you load the program onto the computer using disks, tapes and paper. Depending on your level of seniority, you will also type commands on the control console of a mainframe computer or a group of minicomputers, while monitoring and responding to on-screen computer messages or control panel lights.

If an error message occurs, you must locate and solve the problem or terminate the program. You will also maintain log books or operating records during your shift, listing the jobs run and events such as system failures.

You ensure that all parts of the computer peripheral equipment and the main console are maintained and performing properly. As additional duties, you may assist programmers and system analysts by testing and debugging new programs.

A significant number of computer operators are working on personal computers (PCs) and multi-user servers, given the continuing trend toward networking computers. The tasks performed are very similar to the work performed on larger computers.

Challenges

Extensive knowledge of a variety of operating systems is essential. Computer operators must be adaptable and willing to continually upgrade their skill sets to keep up with changing technology.

In addition, they must be able to think quickly on their feet to analyze problems with computers resulting from changes in technology.

Working Conditions

Generally, computer operators work in well-lighted, well-ventilated, comfortable rooms. You may be required to work evenings or shift work and weekends since many organizations utilize their computers 24 hours a day, seven days a week.

With advances in telecommuting technologies and data center automation, some operators are no longer required to work shift-work.

The job can produce significant stress, since you could be the first one to recognize and react to system crashes and other crises. When all systems are functioning normally, on the other hand, the role can be quite calm and uneventful.

Like other workers who spend their time in front of a computer terminal, computer operators are susceptible to eyestrain, back discomfort and hand and wrist problems.

In addition, computer operators are required to spend a significant portion of their time on their feet as they set up, operate, monitor and control equipment.

In some instances, computer operators are required to lift and carry tapes, disks, paper, and other supplies which may weigh up to 60 pounds.

Many of the tasks currently performed by computer operators are being replaced as advances in technology continue to supply more sophisticated software and robotics.

Employment opportunities for the future can decline as technology discovers new ways to make computers operate unattended while increasing the capacity for data storage and processing automation.

However, many professionals move on from computer operations to other roles in an IT organization. There will however continue to be a demand for highly qualified computer operators who are familiar with a variety of operating systems and the latest technology.